Refund policy

RETURN & REFUND POLICY – SKINNY JOEY'S CHEESESTEAKS (MERCH STORE)

Effective Date: 07/2026
Store: Skinny Joey's Cheesesteaks

At Skinny Joey's Cheesesteaks, every product is made to order through our print-on-demand partners. Because each item is custom-produced specifically for your order, we are unable to accept returns or exchanges for color preference or buyer's remorse.

However, we fully stand behind the quality of our products. If your item arrives damaged, misprinted, defective, incorrect, or the wrong size due to a manufacturing error, we will gladly replace the item or issue store credit for the full value of the product.

1. RETURNS FOR DEFECTIVE OR INCORRECT ITEMS

We accept returns and replacements if the product arrives in one of the following conditions:

  • Defective
  • Misprinted
  • Damaged in transit
  • Incorrect item received
  • Wrong size due to a manufacturer/production error (not a sizing selection made by the customer)

To qualify, you must contact us within 30 days of delivery with:

Your order number
A photo of the defective or incorrect item
A brief description of the issue

Approved returns will receive store credit or a replacement item at no additional cost. We do not issue refunds to the original payment method.

2. WHAT IS NOT COVERED

Because all items are printed to order, we generally cannot offer returns or exchanges for:

  • Wrong size selected by the customer at checkout
  • Change of mind
  • Customer ordering errors
  • Normal wear and tear
  • Minor color variations caused by screen settings or digital mockups

We encourage customers to carefully review product descriptions and sizing charts before placing an order.

3. RETURN WINDOW

You must notify us of any issue within 30 days after the delivery date. After 30 days have passed, we are unable to offer a return, replacement, or store credit.

4. RETURN SHIPPING COST

For approved defective, incorrect, or manufacturer-error returns, we cover all return or replacement shipping costs.

5. HOW TO SUBMIT A RETURN REQUEST

Email our support team at: info@theskinnyjoeyscheesesteaks.com or info@theskinnypodcast.com

Include the following: full name, order number, description of the issue, and photo(s) showing the defect or incorrect product.

Our team will respond within 24–48 hours.

6. STORE CREDIT DETAILS

If a return or replacement is approved, you will receive a store credit code for the value of the affected item. Store credit does not expire, can be used on any product in our store, and cannot be redeemed for cash or transferred to another customer.

7. LOST OR STOLEN PACKAGES

Once an order has been shipped and marked as delivered, we are not responsible for packages that are lost or stolen. Customers should contact the carrier directly to open a claim.

8. CANCELLATIONS

Orders cannot be canceled once production begins (usually within minutes of checkout), since each item is custom-printed immediately after purchase.